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Future JD Students

Test Center Problems & Complaints

Providing a suitable test-taking environment is very important to LSAC and the many test supervisors who administer the test. But despite everyone’s best efforts, occasionally issues arise.

How to Report a Problem or Complaint

If you encounter a problem during a test administration, please first report your concern to the test center supervisor.

Then, you must send a follow-up letter to LSAC by email, postal mail, or fax. LSAC must receive your letter within six calendar days after the test administration.

In your letter to LSAC, please indicate “Test Center Complaint” in the subject line, and include your name, address, LSAC account number, the last four digits of your Social Security/Social Insurance number, the test center name, and the building or room in which you were tested, if you know it.

Email: centercomplaint@LSAC.org
Fax: 215.968.1277

Postal address:
LSAC
662 Penn Street
PO BOX 2000-T
Newtown PA 18940
USA

What to Expect After Reporting a Problem or Complaint

Upon receiving your written complaint, LSAC will send you an acknowledgment of receipt of your letter. It is important that you keep this acknowledgment as proof that LSAC received your complaint.

LSAC will then place a hold on your score while an investigation of your problem or complaint is completed.

Following the investigation, LSAC will send a letter that addresses your concern(s), which may include available options.

In most cases, you will have up to two weeks to respond to this letter, depending on circumstances such as registration deadlines for the next test administration. The hold on your score will remain in effect until we receive your written, signed choice of option, or until the deadline stated in the option letter. If you do not respond in writing by the deadline, your score will be released. If appropriate, a letter may also be placed in your file to let prospective law schools know about the conditions at the test center.

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