Providing a positive test-taking experience is very important to LSAC. But despite everyone’s best efforts, occasionally issues arise. We are sorry for any issues that you experienced during your exam. If you would like to inform LSAC about the problems you encountered, you can submit your issue either as an official LSAT complaint or as feedback.
Official LSAT Complaints
If you submit an official LSAT complaint, LSAC will investigate the issues and concerns raised in your official LSAT complaint in a timely manner. During LSAC’s investigation, LSAC will place a hold on your file, pending the review of your official complaint.
When you submit your complaint, you will be asked whether you would prefer to:
- Keep your LSAT score;
- Cancel your LSAT score and register for the next available LSAT administration; or
- If eligible, retest on a makeup date during the current LSAT administration.
If LSAC’s investigation confirms your complaint, we will proceed according to the retest preference you expressed at the time you submitted your complaint. If LSAC’s investigation does not confirm your complaint, you will still have the option to keep or cancel your score at that time; however, you will be responsible for paying for your registration fees for a future LSAT, and you will not be able to retest during the current administration. If you choose to cancel your LSAT score, LSAC will list your LSAT result as a “Candidate cancel,” and the canceled LSAT will be counted toward your LSAT test-taking limit. Please note that if you have reached your test-taking limit, we will not be able to register you for an upcoming LSAT administration.
How to Submit an Official LSAT Complaint
In order for your complaint to be investigated by LSAC, you must submit an official LSAT complaint through your LSAC JD Account within two calendar days after the date of your applicable test.
To submit your complaint, visit the LSAT Status page of your LSAC account and click the “Submit Test Day Complaint or Feedback” link for the administration during which you encountered a problem. To have your concerns addressed as an official complaint, select the “This is an official LSAT complaint” option when asked how you would like LSAC to address your issue.
After you complete your submission, LSAC will place a hold on your file while we investigate your issue and concerns. This hold may delay the reporting of your LSAT score. We will email you our decision once our investigation is complete.
Test Day Feedback
If you submit feedback instead of an official LSAT complaint, LSAC will use the information you provide to help improve the LSAT experience going forward. We will not place a hold on your file and no additional options will be provided to you.
How to Submit Test Day Feedback
After the date of your test, you may submit feedback about your experience through your LSAC account. To do so, visit the LSAT Status page of your account and click the “Submit Test Day Feedback” link for the administration where you encountered a problem.
Please note: If you submit your feedback within two calendar days of your test, make sure to indicate that you would like LSAC to address your issue as feedback. This will prevent us from placing a hold on your file.
Your feedback will help to guide us in improving the LSAT experience.