LSAT Test Day Complaints and Feedback

Providing a positive test-taking experience is very important to LSAC. But despite everyone’s best efforts, occasionally issues arise. We are sorry for any issues that you experienced during your exam. If you would like to inform LSAC about the problems you encountered, you can submit your issue either as an official LSAT complaint or as feedback:

  • If you submit an official LSAT complaint, LSAC will investigate your issue and concerns. We will place a hold on your file, which may delay the reporting of your LSAT score and CAS Law School Reports, pending the review of your official complaint. If you select this option, you will be able to choose whether to keep your score or cancel your score at the conclusion of LSAC’s review of your complaint. If LSAC’s investigation confirms your complaint and you decide to cancel your score, you will receive a coupon to use for a future LSAT. (Please note: If LSAC does not confirm your complaint, you will still have the option to keep or cancel your score at that time. However, you will not receive a coupon to use for a future LSAT.)
  • If you submit feedback instead of an official LSAT complaint, LSAC will use the information you provide to help improve the LSAT experience going forward. We will not place a hold on your file and no additional options (e.g., extension of the cancellation period, or a coupon for a future test) will be provided to you.

How to Submit an Official LSAT Complaint

If you would like to submit an official LSAT complaint, you must do so within six calendar days after the date of your test. You may submit your complaint within that window through your LSAC account.

To do so, visit the LSAT Status page of your LSAC account and click the “Submit a Test Day Complaint” link for the administration during which you encountered a problem. (You can get to the LSAT Status page by clicking the “View LSAT Registrations & Statuses” button on your account dashboard.) 

After you complete your submission, LSAC will place a hold on your file while we investigate your issue and concerns. We will email you our decision once our investigation is complete.

This is important. Once your official complaint is submitted, LSAC will place a hold on your file while we investigate your issue and concerns. This hold may delay the reporting of your LSAT score.

How to Submit Test Day Feedback

Within six calendar days after the date of your test, you may submit feedback through your LSAC account. To do so, visit the LSAT Status page of your account and click the “Submit a Test Day Complaint” link for the administration where you encountered a problem. (You can get to the LSAT Status page by clicking the “View LSAT Registrations & Statuses” button on your account dashboard.)

In your submission, make sure to indicate that you would like LSAC to address your issue as feedback. This will prevent us from placing a hold on your file.

Your feedback will help to guide us in improving the LSAT experience going forward  — thank you!