Providing a positive test-taking experience is very important to LSAC. But despite everyone’s best efforts, occasionally issues arise. We are sorry for any issues that you experienced during your exam. If you would like to inform LSAC about the problems you encountered, you can submit your issue either as an official LSAT complaint or as feedback:
- If you submit an official LSAT complaint, LSAC will do its utmost to investigate your issue and concerns in a timely manner. We will place a hold on your file, pending the review of your official complaint. When you submit your complaint, you will be asked whether you would prefer to (1) keep your score, (2) cancel your score and receive a coupon for a future test, or (3) cancel your score, and if eligible, retest on a makeup date during the current administration. If LSAC’s investigation confirms your complaint, we will proceed according to the preference you expressed at the time you submitted the complaint. If LSAC’s investigation does not confirm your complaint, you will still have the option to keep or cancel your score at that time. However, you will not receive a coupon to use for a future LSAT, and you will not be able to retest during the current administration. Please note: Canceled scores will be reported as a Candidate Cancel.
- If you submit feedback instead of an official LSAT complaint, LSAC will use the information you provide to help improve the LSAT experience going forward. We will not place a hold on your file and no additional options will be provided to you.
How to Submit an Official LSAT Complaint
If you would like to submit an official LSAT complaint, you must do so within three calendar days after the date of your test. You may submit your complaint within that window through your LSAC account.
To do so, visit the LSAT Status page of your LSAC account and click the “Submit Test Day Complaint or Feedback” link for the administration during which you encountered a problem. To have your concerns addressed as an official complaint, select the “This is an official LSAT complaint” option when asked how you would like LSAC to address your issue.
After you complete your submission, LSAC will place a hold on your file while we investigate your issue and concerns. We will email you our decision once our investigation is complete.
How to Submit Test Day Feedback
After the date of your test, you may submit feedback about your experience through your LSAC account. To do so, visit the LSAT Status page of your account and click the “Submit Test Day Feedback” link for the administration where you encountered a problem.
Please note: If you submit your feedback within three calendar days of your test, make sure to indicate that you would like LSAC to address your issue as feedback. This will prevent us from placing a hold on your file.
Your feedback will help to guide us in improving the LSAT experience.