Associate Director of Financial Aid

Additional Information

Required Qualitifications

• Working knowledge of policies, regulations, and practices for awarding financial aid; specialized knowledge of particular programs.
• Strong advising and counseling techniques.
• Strong ability to interpret policies and develop procedures to ensure compliance.
• Problem identification, critical thinking, and problem-solving skills; judgment and decision-making ability.
• Ability to calculate financial aid with attention to detail and accuracy.
• Organizational skills and ability to prioritize work and meet deadlines.
• Strong written and verbal communication skills.
• Active listening skills.
• Possesses strong customer service orientation skills.
• Strong ability to assess processes and implement improvements.
• Excellent interpersonal skills to exercise tact, diplomacy and a professional demeanor.
• Strong computer skills, including proficiency with standard office software as well as internet, email applications, and video conferencing platforms.
• Ability to learn new computer programs and software systems.
• Experience using complex databases.
• Ability to define specifications for database programming.
• Demonstrated ability to consistently work at the highest professional level with students and staff in a student service oriented academic setting.
• Ability to work with a variety of constituency such as faculty and staff across all academic and administrative units and students from variety of ethnic underrepresented backgrounds as well as those who have been educationally or economically disadvantaged.
• Ability to acquire specialized knowledge of a variety of aid programs (e.g. programs for student loans, law school grants, scholarships, fellowships in addition to campus scholarships and federal work study).
• Demonstrated ability to work effectively and collaborate with individuals and groups from a wide range of backgrounds, experiences, and perspectives.
• Demonstrated commitment to fostering an inclusive and supportive environment that promotes collaboration and mutual respect among all members of the UC Berkeley community and its stakeholders.
• Must demonstrate strong interpersonal skills, including the ability to engage with and understand individuals from varied academic, socioeconomic, cultural, disability, gender, and ethnic backgrounds.
• Bachelor's degree and 3 years of financial aid experience; OR Associate's Degree and 6 years of financial aid experience; and/or equivalent experience/training.
• Progressive work experience with student financial aid and billing systems.