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Future JD Students

Frequently Asked Questions: Your Account

General Information

Questions regarding your biographical information, law school reports, purchasing services and products, and other questions related to your account.

To register for the LSAT or the Credential Assembly Service (CAS), you must create an account.

  • CAS: Once your account is created, navigate to the Apply tab and click on the Credentials option. Then click the Pay for CAS button and it will put the registration into the Shopping Cart, where you can check out to complete payment. Next, return to the Credentials page and click on the Add Institutions button. You must click on the Continue button to complete the submission of institutions attended.
  • LSAT: Once your account is created, navigate to the LSAT tab, click on the Register for the LSAT option and follow the online prompts for registration. Be prepared to upload a photo as part of the registration process. You must check out of the Shopping Cart for you to be registered for the LSAT.

If you have registered for an LSAT or the Credential Assembly Service (CAS), any changes to name, date of birth, and/or Social Security/Social Insurance number must be submitted to LSAC in writing and require a signature. All requests must also include a copy of your ID for verification purposes. Requests received without a copy of your ID will not be processed. Fill out the LSAC Biographical Information Changes form (PDF), then email the form to, or fax your correction(s) to 215.968.1119, or mail them to:

Law School Admission Council
662 Penn Street
PO BOX 2000-C
Newtown PA 18940-0994

All other biographical information can be changed online.

Law schools have requested that we summarize only undergraduate work. However, your Credential Assembly Service (CAS) report will include copies of your graduate-level transcripts.

When you submit your application to a specific law school online at, you will be required to pay for the report at that time. If you apply using a paper application, you can order your report by phone by calling 215.968.1001. The cost is $28 a report, so be sure to have your credit card available when ordering by phone.

If you forget your username or password, you can enter your information on our username/password recovery form, and it will be sent to the email address we have on file for you.

What probably happened is that someone else using the system thought they had the username you are using and entered that into the recovery form. This happens every once in a while, especially for users whose usernames are fairly common. There is no risk to your account security, and it is safe to delete those emails.

In order to complete your purchase, first log in to your account. Once logged in, at the top right of the browser window there is a link that says Cart (not the Shop tab, Cart is located nearer to the top of the window).

Click on Cart and it will take you to a page that lists everything you are ordering and the total purchase price. At the bottom of the screen, there is a button that says Checkout. Click Checkout and it will take you to the next page, where you can enter your billing information and complete your order.

Once your order is completed, you will receive an email with an order-confirmation number. Please save this email in case you have to contact us again with any questions about your order.

Once you are logged in to your account, click on the My Account tab and, under My Account Reports, you can view the detailed report about your purchases.

Transcript Request Forms will be available in your account only after you register for the Credential Assembly Service (CAS) and enter your school information. Once you are logged in to your account, click on the Apply tab and select Credentials/Transcripts to create a form for each school listed.

Choose the Transcripts link under the My Home tab in your account. Then click on the applicable Add Institution button to add the school. If you receive the message, “You cannot add institutions to your file at this time,” please send your request to Include the name of the school, dates attended, level (graduate/undergraduate), degree expected or awarded, if applicable, and your name and LSAC account number.

You can make a change only if the letter has not been sent. You cannot remove a letter once a law school report has been printed or after the school’s term has ended. If the school will accept more letters than initially directed, you may direct additional letters to this school. The additional letters will be sent to the school when the school receives the next law school report.

LSAT and Credential Assembly Service (CAS) fees are only partially refundable, due to the fact that processing costs are incurred in the registration process, regardless of whether you actually take the test or use the service.

Because of the large volume of registrations received, LSAC cannot prevent the processing of a registration once it is submitted. Refund policies apply to all methods of registration and are enforced without exception.

The following fees are not refundable:

  • Fees for change of test date or center
  • Fees for nonpublished test centers
To request an LSAT refund:

If you cannot take the test on the day for which you registered, LSAC will, upon written request, refund $50. Send LSAC the completed refund request form (PDF) or a written request by the refund deadline. Your refund will take approximately three weeks to process, and your test registration will be canceled. Requesting a refund by the deadline will prevent the recording of an absentee notation in your file.

NOTE: The processing of a refund will cancel your test registration and no absentee notation for that test will appear on your file. Mail to:

PO BOX 2000-T
Newtown PA 18940-0995

You can also fax to 215.968.1277 or email to

To request a Credential Assembly Service (CAS) refund (US only):

If a summary of your undergraduate record has not yet begun, no letters of recommendation have been received, and no electronic applications have been sent to LSAC for processing, LSAC will refund $50. Your request must be in writing and received before your CAS registration expires. Send LSAC the completed refund request form (PDF) or a written request by the refund deadline. Your refund will take approximately three weeks to process, and your service will be canceled.

For all refund requests, include your name, address, LSAC account number, last four digits of your SSN/SIN, signature, and date. Mail to:

PO BOX 2000
Newtown PA 18940-0998

You can also fax to 215.968.1119 or email to

This temporary message is usually displayed when the electronic process has not yet been completed between LSAC and the law school because you just transmitted your application. Check back again in a few hours. If the message is still displayed, contact LSAC.

To confirm that your documents have been received by LSAC (when you see this message), click on each part of the Law School Report in the CAS section for verification.

Admission Tickets

Questions or problems regarding your admission ticket.

Log in to your account and select LSAT Status under the LSAT tab. Click the link under the test date to print your ticket. You must allow pop-ups to view your ticket. Do not wait until the last minute to print your ticket; however, you should check the night before to make sure the test center has not changed.

Please make sure you have Adobe Reader 7 or later installed on your computer. If you have an earlier version of Reader, you will need to uninstall it, then download and install a later version. Reader is available free from

Admission tickets are displayed in a Reader pop-up window. If you click the link to your ticket and no window appears, it is being blocked by software on your computer. Be sure that you have disabled all pop-up blockers. LSAC cannot assist you with any software provided by a third party.

To display a PDF using Adobe: While in a browser, follow Adobe’s instructions for all the common Internet browsers.

Some users may need to make an additional change to their Internet Options. Exit all open programs, then, from your computer’s Control Panel, open Internet Options and click the Advanced tab. Scroll down the list of settings to the Security section, and clear the “Do not save encrypted pages to disk” check box. Click OK and try to open your admission ticket.

NOTE: Firefox now has its own PDF viewer built into the browser. To change Firefox’s default PDF viewer to Adobe Reader, select the Tools menu item, then Options. Click on the Applications tab to display the default programs linked to each file extension. For each Adobe Forms Document listed in the Content Type column, select the pull-down menu for the associated action and change it to Use Adobe Reader (default). Reopen your PDF document; it should open in Adobe Reader with your personal information.

Macintosh OS X—The default application to view PDFs in OS X is Preview. Some LSAC documents do not display correctly in Preview and must be viewed using Adobe Reader. Opening the admission ticket in Preview will also place a copy of the file on your desktop as Example.pdf. Open Adobe Reader, click File, then Open. Browse to your desktop and select the downloaded copy of the ticket. This should open the admission ticket properly and allow you to view and print your ticket.

Technical Support Issues

Electronic Applications

Didn’t find the answer to your question? Contact us.

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